Good morning Catherine and team A quick thank you for the informative and valuable training session yesterday. Jasmine, Rebecca and yourself were very professional and quite lovely to deal with. No matter how skilled or how long we have been in frontline customer service, this training is always valuable. We would be very interested in remaining on your database to be advised of any future training opportunities which may be beneficial for ourselves our or our clients. Have a great day and good luck for Friday’s session.

After discussing the needs in our large organisation we were extremely happy with your prompt service and proposal of training. Dates, topics and attendees were quickly put into place once you had our confirmation. Being a large organisation, we had to ask for classes to be set over a 6 week period. This was no trouble  for your company to assist with dates that suited us.

Feedback from our employees has been a very positive one. Internal service is a highlight on everyone’s list. After staff interaction and participation in the activities, some employees were very surprised at other work mate’s cooperation and personalities outside their normal working environment. How to handle a difficult situation with a customer was also a positive focus point.

Our employees are very happy to have completed this training and will implement a lot of the knowledge in their everyday working routine and approach to customer service.

I would certainly recommend your company to any organisation that feels a need for this training.

“I have been nothing but impressed at the way Cath operates. A passionate person who simply loves to help people, is perfectly suited to running a training company. She has successfully built a team of like-minded people around her, who deliver fun, interactive and inevitably successful training courses.”

“Cath is a well-connected bubbly and fun-loving business professional who is always ready to help others. She has a wealth of knowledge and experience in the area of providing training for business owners and their staff and can connect you to Government funding and subsidies. You’d be mad not to take a look at what she does.”

“Cath is a vibrant, energetic, and veryorganised person, who manages her business efficiently. This follows through to the high level of quality of what Cath and her team deliver to their clients. I would recommend Cath and Target Training to anyone looking at upskilling their team business skills.”

I just want to take this opportunity to express my thanks and let you know how much I have appreciated you and your team’s professionalism throughout my training. On top of that you have encouraged me to complete further studies and I can’t wait, I would highly recommend you to anyone wanting to further their knowledge.

As a result of the training I have learnt to

• Time manage myself
• Prioritize my day /week
• Don’t stress- create realistic goals for myself and reward!

I highly recommend the course and will be happy to refer clients.

I recently completed by TAE certificate IV. The content and presentation by the facilitators was consistently high quality and engaging. The course has provided me with the framework and tools to promote hands on training in my future work and to convey training more effectively to a range of team members within the organisation.

Most importantly each session provided an excellent review of the challenges and opportunities inherent in each area – while challenging us to clarify and to find our own answers. I feel that all the teaching techniques and methods used and the power points were particularly superior. During the sessions I felt that there was a lot of energy and enthusiasm. I felt challenged and consistently drawn into the exercises / role plays and presentations which had my full attention due to the way in which they were conducted. Very interactive and participatory,. The facilitators displayed remarkable training skills and always took our answers seriously, never dismissing them as wrong, empathised good answers and provided useful examples. Facilitators were excellent, combining theory and examples from the field and extracting the valid points from the different contributions from the group.

The TAE certificate IV was a challenging course that was effectively carried through and the facilitator’s broad experience helped to enrich the discussions in a very positive way. There are many useful things I am taking home from training and I am appreciative of this opportunity to learn from such a diverse team. I found the course very informative and applicable to my daily work, for example I was able to implement session plans into our training for the implementation of Self Insurance within the Organisation. General logistics were faultless. Catered all levels which was good for those just starting out and also those with more experience.

It has inspired me to rethink the way I plan and present my work

A very high educational standard

What have you learnt as a result of participating in this workshop?

• How to make a presentation, how to get out of my comfort zone, and the results I achieved by doing this
• Learning the different techniques for closing the sale.
• Setting specific goals -this is crucial to my success… I have now set a goal to complete a speaker’s course. You need to date goals and break them down into workable daily goals

It was fantastic; highly recommend the sales workshops and Cert IV in Business Sales

Thank you Catherine for providing top quality trainers and relevant courses. Your trainers skilfully taught and navigated my staff through their prospective courses. Nothing has been too much trouble. As a result of my staff training, my staff now have the ability to provide for my organization the extra that was needed. As a training organization, I can say that you have gone the extra mile to assist me in the navigation of staff training. Again Cheers Bernie.