Information About WORKSHOP

You are your best sales tool

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives.

Key Takeaway

Throughout the presentation you will learn:

• – How to apply your knowledge of body language to improve
•    communication, sales and service
• – Understand the impact of space in a conversation
• – Understand the nuances of body language
• – Develop The Million dollar handshake

Information About WORKSHOP

Your ability to lead and motivate people is critical to your success as a manager.

As a leader, you know one of your key tasks is to keep your team motivated. To do so, you need to incorporate the:

10 KEY WAYS TO LEAD AND MOTIVATE THE PEOPLE YOU MANAGE

Key Takeaway

In this workshop, Catherine will present:

• – Create clear and achievable goals
• – Generate energy and enthusiasm
• – Be the expert of change – understand how to be flexible and adaptable
• – Know your people to create team cohesiveness
• – Formulate conscious communication tools
• – Understand your purpose
• – Build courage to take risks
• – Be proficient in handling objections and difficult conversations
• – Develop a continuous learning environment
• – Create team care culture – understand your values, vision and practices

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DO YOU WANT TO IMPROVE YOUR COMMUNICATION SKILLS TO LEAD TO BETTER OUTCOMES? Have you ever found that POOR COMMUNICATION IMPACTS YOUR SALES SERVICE AND LEADERSHIP?

95% of all business and personal breakdowns are due to miscommunication. Learn how you can create Win-Win situations through Mastering Communication and Difficult Conversations.

Key Takeaway

In this session you will learn:

• – The power of understanding your behavioural styles
• – How to inspire confidence and impress first time everytime
• – The 3 hidden secrets of connecting and communicating
• – The blueprint to understand why mastering communication is the key to success
• – The framework for difficult conversation

Information About WORKSHOP

Do you sometimes feel you haven’t connected in the way you would like? Our customer service workshops are contextualised to your business needs we offer half day, full day, and even two day interactive workships.

Customer Service is about recognising and appreciating differences and understanding the hidden meaning in body language.

Too often the customers feels like they are being “pushed” into buying a product.

Sales and Service people need to ask the right question and know how to lead the conversation naturally towards the benefits of the customer.

Most people don’t realise they have been selling all their life. The simple art of selling is a skill, that anyone can achieve through practice and our training workshops.

Key Takeaway

Learning Outcomes from the Sales and Service Workshop

• – Uncover the true definition of customer service
• – Understand the internal and external customers desire the same thing
• – Effectively read body and energy language
• – Uncover the hidden art of negotiation
• – Understand how customers buy
• – Create a mindset for success
• – Handle objections and close the sale
• – Understand how to be culturally aware
• – Learn the benefits of quality, consistency and first impressions
• – See that good customer service is healthy for you as well as the customer

Information About WORKSHOP

Do you sometimes lose opportunities and struggle to create a clear message for your clients?

Would you like to feel more confident to speak and dramatically transform your message?

Learn the 5 secrets professional speakers use to be influential and deliver a powerful presentation.

Key Takeaway

In this workshop you will learn how to:

• – Build Significance
• – Speak loudly – understand your non-verbals
• – Control what others see/perceive
• – Deliver a powerful presentation
• – Get the audience to take action

Information About WORKSHOP

Do you have a big project and you are not always sure where to start?

Would you like to develop ideas quickly and in a logical way?

Would you like to end procrastination?

It has been proven that the right mindset produces new positive results, these results can lead to business growth and happiness.

Key Takeaway

In this workshop you will learn how to:

• – Create the right mindset for peak performance
• – Cultivate ideas and achieve goals
• – Learn how to adapt to change
• – Prioritise, plan and manage your time
• – Build strategies for dealing with stress
• – Discover your core values