Why train your staff? Success in business means providing quality work and great customer service at a good price. It means keeping up with technology and staying ahead of the competition. To do that, you need skilled staff who are full of ideas, know their job and understand business priorities. A skilled, trained workforce can … Continue reading Would You Compete In The Olympics Without Training?
Time to put YOU in the plan and picture yourself enjoying a holiday, family time and fun time in the business as well as work time of course. One thing we know for sure, all of us need to look closely at the year just … Continue reading Work Less and Play!
It is quite amazing how many tools are available for us to help train the brain, to think outside the square, handle ‘change management’ etc. We are quite often told to use our knowledge but sometimes we need to inhibit what we know so we can make new connections, allow change and knowledge to … Continue reading Why Train The Brain?
Tony Hsiech from Zappos says his company loves to talk to customers, and classifies customer service as marketing rather than an expense that must constantly be slashed and analysed. So what does this mean to you and your business? * Invest in customer service * Invest in your people skills * … Continue reading Why Is Customer Service The New Marketing Tool?
A business needs all three elements – finders, minders and grinders – to be effective. The theory of having finder, minder and grinder personality types as part of a team is not new but is valuable when looking at how to operate and grow. Finders love the excitement of creating new business and finding opportunities … Continue reading Who Builds A Business: Finders, Minders Or Grinders?
Did you know that government funds courses for your staff? Funding is also available for business owners aged 50 and older. Are you a small business that needs photocopying, creating flyers, brochures, answering phones etc? Have you thought about a school-based trainee? The government pays you to take on a school-based … Continue reading What Is Strategy?
Remember when we used to receive pocket money each week and the choice of spending it or saving it was real? What did you do? Are you still in the same pattern, or have you learned to manage your money? … Continue reading We Only Get To Spend Our Money Once
As a communication specialist one of the words that defeats people the most in the English language is – Disappointment – Have you ever felt it? Have you ever been disappointed with yourself or someone else? How do we live with it? This is an interesting word let’s see what it really means as per … Continue reading DIS – Appointment