It seems to be the time for ‘out with the old and in with the new’. This year, our planning and goal setting is more an integration of ideas, the tried and trusted ‘Smarter’ method, combined with the colourful mind mapping created by Tony Buzan. This wonderful method of making our goals come … Continue reading Fresh Start
Training is essential for growth in your business. Without consistently educating ourselves, we fall into bad habits and continually do the same thing with the same results, and we are not happy. This is the year to be happy, we need to be working towards new challenges, setting new goals, planning for … Continue reading Focus On Action Not Avoidance
* The boss drives his people; the leader supervises them * The boss depends on authority; the leader on good will * The boss inspires fear; the leader inspires enthusiasm * The boss says “I”; the leader says “we” * The boss lays blame for the breakdown; the leader fixes the breakdown * … Continue reading Are You a Boss Or Are You a Leader?
Retailers employ someone and might say they’re all about good service, but they aren’t training their staff – they don’t know how to do it. – Steven Di Pietro, Service Integrity Dr Paul Harrison, consumer psychologist and chair of consumer behaviour and advertising at Deakin University, says bricks and mortar shopping is an ‘emotional and … Continue reading Customer Service- Fact or Fiction? What Does Good Service Mean?
Recently, when asked what work/life balance meant, I came up with CPR (Community, Passion, Relationships) I don’t believe as a business owner you can separate everything into pockets (for example: eight hours work, three hours family, one hour exercise, etc.) and research is showing that this kind of separation is the cause of even … Continue reading CPR, What Is It?
When you know it’s time for a business upgrade, you are looking at ways to improve your business. A great way to start improving your business is to look at your people. What can you do to improve working conditions, create job satisfaction, give staff ownership of their jobs, help them to feel proud in … Continue reading Business Upgrades = Improvements
In business we are always looking for value for money, the next marketing strategy, the latest technology, etc. Trial and error is the way most of us learn, though to save money I would suggest you make the most of your networking experiences. Drill down with other business owners to gather information to help … Continue reading Business Essentials
Networking and teaching your staff to build client relationships will make the workplace a happier environment for your staff and your clients. Have you ever walked into your business and really looked at it the way a customer must see it? Have you taped your meet-and-greet or even watched your staff present to a client? … Continue reading Building Relationships For Business Growth
It’s absolutely amazing the amount of businesses that don’t know about, or use the government funding scheme, for upskilling their existing or new staff in the workplace. These are just some of the units you can offer your staff * Manage quality customer service – covers difficult customers and conflict resolution * Manage people … Continue reading Are You Making The Most Of Government Funding?
What’s your WHY? It almost feels this question has been done to death, but interestingly enough, so many people still don’t have an answer! For 50 per cent of people it’s “because I have to” but do you? If it’s not really leading you to your deep-seated WHY, you may find you wouldn’t do … Continue reading Your Days Become Easier When You Know Why You Do The Things You do!